Job Description
Apply for a great opportunity to work with a leading communication systems installer and integrator in North Dallas. Our company is seeking a customer service representative to handle incoming phone calls and office appointments at our headquarters in Carrollton.
Enjoy a positive work culture, health insurance, 401K benefits and competitive pay. Starting salary of $40k based on experience.
*E-mail resume to [email protected]
Experience Requirements:
- Ability to use QuickBooks is a must!
- Proficiencies: QuickBooks, MS Teams, Word/Excel/Outlook, Multi-line phone system
- Schedule: Monday – Friday, 8:00 AM to 5:00 PM *Consistent attendance and punctuality is essential*
Customer Service Duties:
1) Answer and direct incoming calls
2) Maintain a professional attitude and friendly tone of voice during calls
3) Determine customer needs by listening and asking appropriate questions
4) Generate work orders using QuickBooks
5) Communicate with service team to ensure all customer related issues are addressed
6) Monitor open work orders are completed and closed in a timely manner
Administrative Duties:
1) Verify customer data is correct (addresses, phone numbers, e-mail address, etc.)
2) Filing and sorting documents
3) Manage Shipping/Receiving (UPS/FedEx, USPS)
4) Manage ordering office supplies
5) Maintain clean breakroom area
Seeking Applications with Diverse Backgrounds:
- Casual and smoke-free office environment
- We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
- The company will consider qualified applicants with arrest and conviction records.
